Refund policy

We want you to love your purchase. If you are not completely satisfied, eligible merchandise may be returned or exchanged according to the following guidelines:

In-Store Purchases

· Merchandise may be returned to the original form of payment within 14 days of purchase.

· Returns made 15–30 days after purchase will be issued as store credit.

· No returns or exchanges will be accepted after 30 days.

· Gifted apparel accompanied by a gift receipt may be returned for store credit within 30 days of purchase.

Online Purchases

· Merchandise purchased online may be returned to the original form of payment within 14 days of delivery.

· Returns made 15–30 days after delivery will be issued as store credit.

· No returns or exchanges will be accepted after 30 days from delivery.

· Customers are responsible for return shipping costs unless the item was damaged or shipped in error.

· Shipping charges are non-refundable.

Return Requirements

All returned merchandise must be:

· Unworn and unused

· In new condition

· Free of odors, stains, or damage

· Accompanied by original tags attached

· Accompanied by the original receipt, gift receipt, or proof of purchase

Final Sale Items

The following items are not eligible for return or exchange:

· Jewelry

· Sale and clearance merchandise

· Holiday merchandise

· Trunk show merchandise

· Special order and made to order merchandise

The Woman's Exchange reserves the right to refuse any return that does not meet these requirements.